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Mamubajee's Privacy Policy

Your personal information is a trust we take seriously. Here you'll find a clear and transparent breakdown of what data we collect, how we store it, and where it's used.

Last Updated: January 2026
Table of Contents

This Privacy Policy Applies to the mamubajee website and app. By using our services, you agree to this policy. We use internationally recognised security technology to keep your data safe.

1. Introduction

Mamubajee is Bangladesh's trusted online Sports Betting and gaming platform. We understand that when you register with us, you're entrusting us with your personal information — and we take that trust very seriously.

This Privacy Policy clearly outlines what data we collect, why we collect it, where it is stored, and what rights you have over your information. mamubajee's Privacy Policy is fully aligned with international data protection regulations.

Our Core Commitment: mamubajee never sells your personal data to third parties. Your information is used solely to improve our services and meet legal obligations.

For any questions about this policy, contact us at support@mamubajee.net. Our privacy team is always ready to help.

2. What Data We Collect

Mamubajee collects user information in several ways. A detailed breakdown of the data collected is provided below:

Data Type Example How It's Collected
Identity Information Name, date of birth, national ID number Registration Form
Contact Information Mobile number, email address Registration Form
Financial Information BKash/Nagad/Rocket number, transaction history Payment Processing
Usage Data Betting history, login timestamps, game preferences Automatically
Device Information IP address, browser type, operating system Automatically
Location Information Country, city (subject to consent) IP or GPS

We only collect Essential information that is necessary. Collecting unnecessary or excessive data goes against our policy.

3. How Your Information Is Used

Mamubajee uses the data it collects for the following purposes. Each purpose is supported by a lawful basis:

  • Account Management: Registration verification, login security, and account settings management.
  • Service Delivery: Betting services, lottery, payment processing, and transaction history storage.
  • Contact: Sending important updates, promotional offers, and support messages.
  • Security & Fraud Prevention: Detecting suspicious activity and preventing fraud.
  • Legal Obligations: KYC verification, anti-money laundering compliance, and meeting regulatory requirements.
  • Service Improvement: Analyzing user experience to improve the platform.
  • Personalized Experience: To show you content and offers tailored to your preferences.

Marketing Communications: You can opt out of promotional emails or SMS at any time — through your account settings or by contacting support@mamubajee.net.

4. When Your Information Is Shared

Mamubajee never sells your data. However, it may be shared in the following limited circumstances:

  • Payment Provider: Only the minimum data required is shared with payment processors such as bKash, Nagad, Rocket, and others.
  • Technology Partner: Hosting, security, and analytics providers are bound by strict confidentiality agreements.
  • Legal Authorities: Data may be disclosed in response to lawful requests from the Government of Bangladesh or international regulatory bodies.
  • Anti-Money Laundering: Under AML (Anti-Money Laundering) regulations, suspicious transactions may be reported to the relevant authorities.
  • Business Transfer: Users will be notified in advance in the event of any business merger or acquisition involving mamubajee.

Before sharing any data with third parties, they are required to comply with mamubajee's Privacy Standards Partners are required to comply with these standards. Any partner found in breach will have their agreement terminated.

5. Data Retention & Retention Period

Your information is stored encrypted on secure servers. Retention periods vary depending on the type of data and the purpose it was collected for:

  • Account Information: For as long as the account remains active, and for 5 years after closure as required by law.
  • Transaction Information: At least 7 years, in accordance with financial regulatory requirements.
  • Logs & Usage Data: Typically 12 months.
  • Cookies & Tracking Information: From 30 days to 2 years, depending on the type of cookie.
  • Support Conversations: 2 years.

Once the retention period ends, data is securely deleted or anonymised.

6. Security Measures

Mamubajee uses industry-leading security technology to protect your data. Our security framework operates on multiple layers:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • Two-Factor Authentication (2FA): An additional OTP verification at login can be enabled optionally.
  • Firewall & DDoS Protection: Server-level protection against intrusion and attacks.
  • Regular Security Audits: Regular audits conducted by third-party security specialists.
  • Password Hashing: Passwords are never stored directly; only their hashed values are kept.
  • Access Control: Only authorized personnel can access data, and only on a need-to-know basis.

In the Event of a Data Breach: In the event of a security breach, affected users will be notified within 72 hours via email and on-platform alerts, along with guidance on the necessary steps to take.

7. Cookies & Tracking Technologies

Mamubajee uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

  • Essential Cookies: Login sessions and security tokens are essential — the site cannot function without them.
  • Functional Cookies: To remember your preferences, such as language and timezone.
  • Analytics Cookies: To collect anonymous site usage statistics.
  • Marketing Cookies: To show you relevant ads — you may opt out at any time.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

8. Your Data Rights

You have specific rights over your personal data, and mamubajee fully respects each of them:

Right to Access Your Data

You have the right to know what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information we hold about you.

Right to Erasure

Where no legal obligation exists, you may request that your data be deleted.

Data Portability

You can request a download of your data in a readable format.

Right to Object to Processing

You can opt out of your data being used for marketing purposes.

Right to Restrict Processing

In certain circumstances, you may request that processing of your data be temporarily suspended.

To exercise any of the rights listed above support@mamubajee.netSend us an email and we'll do our best to respond within 30 days.

9. Minor Protection

Mamubajee is strictly for users aged 18 and above. We do not knowingly collect any personal information from minors.

  • Age verification is carried out at the time of registration.
  • If a minor registers by mistake and we become aware of it, the account will be immediately closed and all associated data deleted.
  • If you become aware of any underage account, please report it to support@mamubajee.net.

For Parents & Guardians: Monitor children's internet activity and use parental control software. mamubajee is an adults-only platform.

10. Contact & Complaints

For any questions, complaints, or requests to exercise your rights under this Privacy Policy, please get in touch with us:

  • Email: support@mamubajee.net
  • Subject Line: Write "Privacy Policy Request" in the subject
  • Response Time: Within 30 business days

Mamubajee treats your privacy concerns as its highest priority. Our dedicated privacy team carefully reviews every request we receive.

Why Is Your Data Safe with mamubajee?

Explore the key pillars of our Privacy Policy

Industry-Grade Encryption

All your data is protected with 256-bit SSL/TLS encryption — the same technology used in the banking sector.

No Sale of Personal Data

Mamubajee has never sold your personal data and never will. Only the minimum information necessary to deliver our services is shared with third parties.

Full Control, Your Way

You have full rights to view, edit, download, or delete your data. The process can be initiated with a single email.

Restricted Staff Access

Only authorized and trained personnel can access your data. Every access is logged and regularly audited.

Transparent Data Retention Policy

How long each type of data is retained is clearly stated. Once the retention period expires, data is securely deleted.

Adherence to International Standards

Mamubajee complies with international data protection standards, and our commitment is demonstrated through regular third-party security audits.

Common Privacy Questions

Frequently Asked Questions About Your Data Privacy

Never. Under no circumstances does mamubajee sell your phone number, email address, or any other personal information to third parties. This is a core principle of our privacy policy.

Even after account closure, certain data (such as transaction history) must be retained for a specified period due to legal obligations. However, marketing and personalization data is deleted immediately. Email us for more details.

No. Your betting history is completely private. Only you and authorized staff with a legitimate need can access it. This information is never disclosed to anyone without a valid legal authority request.

Go to Account Settings and turn off SMS or email marketing under "Notification Preferences". Alternatively, email support@mamubajee.net with the subject "Unsubscribe" — it will take effect within 24 hours.

Our servers are hosted in internationally certified data centers with the highest standards of physical and digital security. All data is stored in encrypted form.

Your privacy is our responsibility. If you suspect any suspicious activity or a potential data breach, please contact us immediately at support@mamubajee.netto report it. To learn more, please see our Terms & Conditions and Responsible Gaming page.

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